VIDH IMPORTS PTY LTD knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy. By visiting our website or business, you are accepting the practices described in this Privacy Notice.
PERSONAL INFORMATION WE COLLECT
When used in this policy, ‘personal information’ has the meaning given to that term in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you.
We may collect the following types of personal information from you:
Name, residential or business address including business website&email address, postcode, gender, date of birth, phone number&facsimile.
OTHER INFORMATION
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
HOW WE COLLECT YOUR PERSONAL INFORMATION
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.
Collection of your personal information can occur through the following interactions:
When you access and use our website;
When communicate with us directly (by email, telephone, direct mail or Business visit(physically) Or
When you interact with us during promotions, competitions, special events.
HOW WE HOLD YOUR PERSONAL INFORMATION
.Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files (computer database) which will be kept by us for up to 7 years.
SECURITY
We use industry standard security measures to safeguard and protect your information. This includes taking responsible steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Your personal information may be disclosed in connection with any purpose to any of the following:
Our employees, contractors or service providers, to the extent reasonably necessary to fulfill our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry providers;
Our business advisers, including lawyers, accountants or other professional service providers, to the extent reasonably required;
Suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes; or
If required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
HOW YOU MAY ACCESS YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
VIDH IMPORTS will not charge any fee for your access request,
In order to protect your Personal Information we may require identification from you before releasing the requested information.
CORRECTION OF YOUR PERSONAL INFORMATION
If you would like us to update of amend your personal information, please contact us and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
COMPLAINTS
If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.
Our team members will acknowledge receipt of your complaint within 24 hours, and will normally respond to your request within 2 business days. If your complaint is complicated or requires further investigation our response may take additional time to finalise.
We will respond to you by your preferred contact method if you have indicated one.
Policy Update
This Policy may change from time to time and is available on our website.
CONTACTING US
If you would like to contact us in relation to this Privacy Policy or your personal information please contact us by post or email